1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and viva99 ("Platform", "We"). This document governs all aspects of your use of the viva99 platform, including the viva99.pro website, mobile app, and all related services.

By accessing, registering, or using any part of the viva99 platform, you confirm that you have read, understood, and agree to comply fully with these Terms. These Terms take effect from the date you first use the platform, whether through account registration or simply browsing our content.

Attention: These Terms may be updated from time to time. Users are responsible for reviewing this page periodically. Continued use of the platform following any changes constitutes acceptance of the updated Terms.

2. Account Eligibility

To register and use the viva99 platform, you must meet all of the following eligibility requirements without exception:

  • Minimum age 18 years – Viva99 strictly prohibits the use of the platform by individuals under the age of 18. We reserve the right to request age verification documents at any time.
  • Legal capacity – You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction of residence.
  • One account per user – Each individual is permitted to hold only one active account on viva99. Owning multiple accounts is a serious violation that may result in the closure of all associated accounts.
  • Not a restricted nationality – Users from jurisdictions where online betting is prohibited are not permitted to use this platform.
  • Accurate information – All information provided during registration must be truthful, accurate, and current.

Warning: Viva99 operates a strict KYC (Know Your Customer) verification system. Accounts that fail to verify their identity within the designated period will be temporarily suspended. This is to protect all users on the platform.

3. Registration & Account Management

The registration process at viva99 is designed to be simple and fast. However, there are important responsibilities you need to understand regarding the management of your account.

Registration Details: You are required to provide your full name, phone number, active email address, and a valid payment method during registration. All information will be verified by the viva99 team before your account is fully activated.

Password Security: You are solely responsible for maintaining the confidentiality of your account password. viva99 recommends using a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Two-factor authentication (2FA) is available and strongly encouraged for all users.

Account Activity: You are responsible for all activity that occurs through your account. If you suspect unauthorized access, contact the viva99 support team immediately via 24/7 Live Chat.

4. Deposits & Withdrawals

Viva99 offers a variety of deposit and withdrawal methods suited for users in Malaysia. The following are the key policies regarding financial transactions on our platform:

Transaction Type Minimum Limit Maximum Limit Processing Time
Deposit – FPX / DuitNow RM 10 RM 30,000 Instant
Deposit – TnG / ShopeePay RM 10 RM 5,000 Instant
Deposit – USDT (TRC20) USDT 10 No limit 1–3 block confirmations
Withdrawal – Local Bank RM 50 RM 50,000 5–30 minutes
Withdrawal – E-Wallet RM 30 RM 10,000 5–15 minutes

All withdrawal requests are subject to standard security checks. viva99 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount to ensure compliance with anti-money laundering procedures.

Note: Funds must be deposited and withdrawn using the same payment method and under the same name as the registered viva99 account. Withdrawal requests to third-party accounts will not be processed.

5. Bonuses & Promotions

All bonuses and promotions offered by viva99 are subject to specific terms stated in each offer. The general conditions applicable to all bonuses are as follows:

  • Each bonus may only be claimed once unless stated otherwise in the specific terms of that promotion.
  • The first deposit bonus of +150% is available to new members who have not made any prior deposit.
  • All bonuses carry a wagering requirement (rollover) that must be fulfilled before a withdrawal is permitted. The rollover requirement will be clearly stated in each promotion.
  • Viva99 reserves the right to cancel bonuses if there is evidence of abuse, coordinated betting, or any attempt to manipulate bonus conditions.
  • Bonuses are non-transferable between accounts and hold no cash value until rollover requirements are fully met.
  • The daily 10% cashback is calculated based on net losses within a 24-hour period and is automatically credited to your account.

Important: Using multiple accounts to claim the same bonus is a serious violation. viva99 employs advanced detection systems to identify such activity, and all accounts involved will be permanently closed.

6. Game Rules

All games available on the viva99 platform – including slots, Live Casino, fish shooting, sports betting, and eSports wagering – are operated in accordance with international gaming industry standards.

Game Results: All game outcomes are final once confirmed by the system. viva99 uses a Random Number Generator (RNG) independently verified by third parties to ensure fairness in every slot and table game. Live Casino games are streamed live from licensed studios with real dealers.

Technical Disruption: In the event of a technical disruption during a gaming session, viva99 will endeavour to restore the game status to the last confirmed state. In cases where restoration is not possible, the related wagers will be voided and funds returned to the user's account balance.

Sports Betting: For sports betting, all odds are subject to change until the bet is confirmed. Confirmed bets cannot be cancelled unless the event is postponed or cancelled in accordance with the specific policy stated in the Betting.

7. Prohibited User Conduct

Viva99 is committed to maintaining a fair and safe gaming environment for all users. The following activities are strictly prohibited and may result in permanent account closure:

  • Use of automation software, bots, or scripts to play or place wagers
  • Attempting to exploit software bugs or system vulnerabilities
  • Fraud, cheating, or any form of game manipulation
  • Sharing account credentials or allowing others to use your account
  • Creating multiple accounts with different identities
  • Money laundering or use of funds from illegal sources
  • Harassing, threatening, or intimidating other users or viva99 staff
  • Spreading false or misleading information about the viva99 platform

8. Security & Data Privacy

Viva99 takes user data security extremely seriously. Our platform uses 256-bit SSL encryption to protect all communications between your browser and our servers. All personal data is stored on secure servers and is accessible only by authorised personnel.

The collection and use of your personal data is governed by Privacy Policy viva99, which forms part of these Terms. By agreeing to these Terms, you also agree to our Privacy Policy.

Viva99 will not sell, rent, or share your personal information with third parties without your consent, unless required by law or to fulfil regulatory compliance obligations.

9. Account Suspension & Closure

Viva99 reserves the right to suspend or close a user's account under the following circumstances:

  • Violation of any section of these Terms and Conditions
  • Suspected fraudulent activity or money laundering
  • Failure to verify identity within the specified timeframe
  • Account closure requested by the user themselves
  • Related voluntary actions Responsible Gaming such as self-limits or self-exclusion

If your account is closed due to a Terms violation, any clean remaining balance (after deducting bonuses that have not met the rollover requirements) will be returned to you within 7–14 business days, subject to the necessary investigation.

10. Limitation of Liability

Viva99 shall not be liable for any indirect, incidental, or consequential losses or damages arising from the use of this platform, including but not limited to:

  • Financial losses resulting from betting outcomes
  • Service disruptions due to scheduled maintenance or circumstances beyond our control
  • Data loss resulting from unavoidable technical failures
  • Any third-party actions affecting the user experience

The maximum liability of viva99 to any user under any circumstances is limited to the amount deposited by that user within the 30 days preceding the claim.

11. Amendments to Terms

Viva99 reserves the right to amend, update, or replace any part of these Terms at any time. Users will be notified of any material changes via their registered email or an in-platform notification at least 7 days before the changes take effect, unless the changes are required immediately for legal or security reasons.

The latest version of these Terms is always available on this page with a clear update date. You are encouraged to review this page periodically to ensure you remain informed of the current Terms governing your use of the viva99 platform.

12. Contact Us

If you have any questions regarding these Terms and Conditions, the viva99 team is available to assist you 24 hours a day, 7 days a week through various support channels:

  • Live Chat: Available directly on the viva99 platform – the fastest way to get assistance
  • Email: [email protected] (do not click – copy and paste into your email client)
  • Telegram: Follow official viva99 channels for notifications and support
  • FAQ: Visit FAQ page us for answers to frequently asked questions